USAA gets top score in J.D. Power homeowners study
Posted:11/21/2006
USAA has once again been recognized by J.D. Power1 as the company with the highest customer satisfaction scores on the J.D. Power National Homeowners Insurance Study.
USAA scored 896 out 1,000 possible points in a survey of 9,045 homeowners insurance policyholders. The industry average was 761.
“Members and eligible members who want top-notch service, whether for homeowners or auto insurance, are turning to USAA,” said Joe Wehrle, president of USAA Property and Casualty Insurance Group. “We offer military members and their families competitive rates, easy-to-use online tools, and peace of mind through our financial strength.”
According to J.D. Power, overall customer satisfaction was determined by performance in five key areas:
- Policy offerings
- Price
- Billing and payment
- Interaction with the company
- Claims
The study also looked at other factors concerning homeowners such as identity theft insurance, how to evaluate replacement costs, and sensitivity to price.
While USAA earned the highest score on J.D. Power’s list, USAA is not officially ranked in the study because its membership is open only to military members and their families. For more information on the study, visit jdpower.com.